Shipping Policy

Overview
At Ellen Estly, we are committed to delivering your home essentials with care and reliability. We ship our Bathroom, Bedroom, Kitchen, Living Room, and Outdoor products to customers around the world through trusted logistics partners. Our goal is to ensure every order arrives in excellent condition and as promptly as possible.

Order Processing
All orders are processed once placed through our website. After confirming product availability and verifying the shipping address, we prepare your items for dispatch. You will receive an order confirmation via email, followed by a shipping confirmation once your order is on its way.

Please ensure your contact number and delivery address are accurate at the time of checkout. Any errors may cause delays or result in the package being undeliverable.

Cash on Delivery (COD)
Ellen Estly operates on a cash-on-delivery only basis. This means you will pay for your order at the time of delivery. Please have the correct amount ready in local currency, as some delivery agents may not carry change. If you are unavailable at the time of delivery, our delivery partner will attempt re-delivery or contact you for a suitable arrangement.

Order Tracking
Once your order has been shipped, we will provide you with tracking information via email or SMS. You can use this to monitor your shipment status and estimated arrival.

Delivery Issues
In the unlikely event that your order is lost, damaged in transit, or incomplete, please contact us within 48 hours of delivery at [email protected]. We will investigate the issue and arrange for a resolution, which may include a replacement or refund.

Packaging
All items are packaged securely to prevent damage during transit. We use environmentally responsible packaging whenever possible, while maintaining the safety and integrity of your products.

Contact Us
For any shipping-related questions or concerns, please contact our support team [email protected].